Refund and Returns Policy

Custom orders & edible items

We do not offer returns or exchanges for perishable items for any reason.

Orders may be cancelled for a full refund only if production of such items has not begun. If a refund is requested after production has begun or the item(s) have been delivered, the refund will be granted on an individual basis at the sole discretion of Ph.D.-serts & Cakes.


sugarlab membership

All items are final sale. If an item arrives damaged, Ph.D.-serts & Cakes will work with you to determine an appropriate solution. Please reach out to the team at to resolve the issue within 14 days of delivery.


Need help?

Contact us at for questions related to refunds and returns.